Report a Bug
The Report a Bug feature lets you submit feedback directly from within Gerbtrace. Open the help menu in the app header (the question-mark icon). It contains Documentation, Contact Support, and Report a Bug. Contact Support opens the Help Scout chat on the website; the desktop app does not show that entry and uses Report a Bug instead. Help Scout loads only when you choose Contact Support; opening Gerbtrace does not load the chat service. In development, or if chat cannot load, Contact Support opens an email to software@newmatik.com.
Submitting a report
The bug report modal includes:
- Email (optional) – provide your email if you want a follow-up response
- Description – describe what happened, what you expected, and any steps to reproduce
Click Submit to send the report. Submissions are sent to Sentry and tagged as user feedback, where the development team can review them.
What gets sent
Bug reports include:
- Your description and email (if provided)
- The current page URL and app version
- Browser and OS information
- Any recent error context from the Sentry session
No project data, files, or personal information beyond what you type is included.
When to use
Use the bug report form for:
- Unexpected errors or crashes
- Rendering issues on the canvas
- Import failures or data corruption
- UI problems or confusing behavior
- Feature requests
For general questions, contact software@newmatik.com.